Heroic Customer Service
We pride ourselves in going above and beyond the call of duty to offer you the most heroic customer care in the beauty industry. What does that mean? Glad you asked:
Zero Allergy Guarantee
If you have allergies to specific ingredients or have ingredient concerns, you can feel 100% comfortable subscribing to our monthly discovery service. Simply email us your specific ingredient allergies, and we will alert you in advance of your subscription renewal if the discovery contains one of your listed ingredients, and assist you with skipping that month’s delivery. Please send your ingredient concerns to us at firstname.lastname@example.org upon joining Beauty Heroes so we can add them to your customer profile.
Beauty Heroes Members enjoy 15% savings on all purchases in the our online and Northern California Beauty Stores. No points. No minimum purchase necessary. No hassle. Just pure and simple savings. Some brand expulsions apply.
We ship all our orders by USPS first class or priority mail shipping. We do our best to ship your order the same or next day of your order.
We consistently offer free shipping on U.S. orders $75+ and International orders $200+.
We honor returns + refunds on orders shipped within the United States, per the policy below but ask that you give us the opportunity to help you find a product you LOVE MORE before you purchase it. To assist you with this, our customer care team is available to answer product and ingredient questions. Please email us before making your purchase and our highly trained team will help you determine if a product will be right for you. This will help us all LIVE LIGHTER by saving packing material, create less waste and leave a smaller carbon footprint in selecting and delivering your Beauty Heroes.
To initiate a return, please email us at email@example.com.
We accept returns on unopened products purchased from our Beauty Stores within 30 days of purchase for a refund (including taxes) to the method of original payment, less a $10 cost of shipping & handling for online purchases.
We accept returns on opened items within 30 days of purchase and will issue a store credit, less the $10 cost of shipping & handling.
We will replace a product that arrives damaged or defective.
We are not able to receive returns on shipments sent outside of the United States.
We don’t accept returns on the following:
- Monthly beauty discoveries (subscription boxes)
- Limited edition discoveries (wellness, makeup, lifestyle etc.)
- Ingestible and nutrition products
- Trial and travel size products
- Bulk (liter/gallon) sizes
- Sample sizes, sample kits, trial kits or mini kits
- On products for which we offer a sample size or trial size for purchase. This includes, but is not limited to, H. Gillerman aromatherapy blends and many of our color foundation shades such as Sappho, Gressa, Fitglow, Suntegrity, Le Prunier, Innersense, Mo Mi etc. If there is a product that you haven’t tried before, and we offer the sample size for purchase, we encourage to purchase a sample or trial-size first before purchasing the full-size to make sure it’s a good fit!