• Products in our monthly subscription box were made fresh, just for you. We work for months to select our Hero products from brands who make a fresh batch of their top sellers specifically for our Beauty Heroes community.
• We value quality over quantity. Our subscription is not just a box of products. They are intentionally curated and include 2-4 full-size products, valued at $120 (or often much more).
• We ask the hard questions. We deeply vet our brands to ensure they are making products ethically and in the most environmentally conscious ways.
• Truly healthy beauty. Each of the products we deliver meet our Ingredient Standard, the most stringent in the beauty industry as we screen ingredients to ensure that they are good for people AND safe for the planet.
• We love to educate. In each box you’ll find detailed brand, product and ingredient information. We also include ways to work your new products into your daily rituals.
• We rotate products. Each curation is seasonally appropriate and different from month to month. We rotate products for skin, body, sun, hair – so you are always getting something different that you can use, today.
• We deliver value. Each box is valued at $120, and often much more. Plus, Beauty Heroes subscribers enjoy the exclusive benefit of saving 15% every day on almost everything in our beauty store. Our subscribers think of their Beauty Heroes subscription as a ‘no-brainer’ when it comes to value.
• We’re here to support. We love questions and our heroic customer care team is always available and responsive. Our team works collaboratively in one location to take care of you.

Beauty Heroes offers three subscription terms; 3-, 6-, and 12-month membership subscriptions for our beauty discovery service.  Subscriptions automatically renew, but may be canceled at any time to prevent them from renewing. We also offer a very limited number of one-time boxes, based on availability that can be purchased with other items from our beauty store.

One-Time Purchase $58.95 (a one-time purchase, is ineligible for our 15% Member Discount)

3-months $137.85 ($45.95/month – a savings of $13/month from the month-to-month)

6-months $251.70 ($41.95/month- a savings of $15/month from the month-to-month)

12-months $479.40 ($39.95/month- a savings of $17/month from the month-to-month)

Beauty Heroes members (subscribed to the 3-, 6, 12 month subscriptions) enjoy an exclusive 15% discount in our Beauty Store every day, some exclusions do apply.  Your member discount is automatically applied at checkout, just make sure you use the same email when checking out for your beauty store purchase as you use to manage your subscription when you shop.

Beauty Heroes subscriptions automatically renew on the 26th of the month based on your subscription term. You can cancel your subscription anytime from your My Account page or email us directly at hero@beauty-heroes.com for assistance.  If you cancel your subscription and have any remaining months on your subscription, they will be delivered to you and your subscription will not automatically renew. We do not offer a refund on partially filled subscriptions, but will fulfill your initial subscription term completely.

Yes, it’s easy to change the frequency of your membership – simply login to your subscription account, go to the left hand side of the page to the box labeled ‘Subscription(s),’ click on the EDIT button and select the desired length of your membership. You have the option to renew your membership every 3 months, every 6 months or every 12 months. If you have any questions, please email us at hero@beauty-heroes.com.

Each month we time the arrival of your Discovery to arrive the first week of the month in the U.S. International shipments take a little longer and typically arrive the 2nd or 3rd week of the month.

If you join Beauty Heroes prior to the 20th of the month, we ship your first delivery same (or next business) day.  You will receive an email shipping notification and tracking number on the day your shipment is mailed. Please make sure you are having your subscription shipped to a secure mailing address, and that you track your shipments closely when we email you a shipping confirmation. Beauty Heroes is not responsible for stolen packages.

The 20^th of any given month is the last day to join and receive that month’s Beauty Discovery. For example, to receive June’s Hero Product, you must become a member of Beauty Heroes by June 20th. Memberships initiated after June 20th would receive July’s Discovery as their first delivery at the beginning of July. If you’re concerned about your delivery or have any questions, please email us at hero@beauty-heroes.com.

Also, please make sure we have your current address on file so we’re shipping your box to the correct address!

New memberships are billed immediately when you join Beauty Heroes. As your membership renews, you’ll always be billed on the 26th of the month at the term of your membership. For example, 3-month memberships always renew on the 26th of the month every three months, 6-month memberships on the 26th day every six months and so on.

Beauty Heroes members with an active subscription receive an exclusive 15% discount on almost all the products in the Beauty Store. Members simply use the same email address they use with their subscription, when shopping, and the discount will be automatically applied at checkout at the very last step. If you are a Beauty Heroes subscriber and are having issues getting your discount applied, please email us at hero@beauty-heroes.com and we’ll take care of you right away.

Please note, Josh Rosebrook, Laurel Skin, RANAVAT, Vintner’s Daughter and Risewell oral care are excluded from all promotions including the Beauty Heroes member discount.

Yes, the Hero Products included in our monthly deliveries are the exact same that you’d buy elsewhere. They were made fresh for our monthly subscription, so they are top quality, ultra fresh batches of our brands top-selling products. Beauty Heroes offers you the same products at an unmatched value of $39.95-$58.95/month because it is a one-time discovery to introduce you to the very best in healthy beauty. The brands we feature align with Beauty Heroes’ mission of delivering healthy, effective and cruelty-free beauty products. They’ve agreed to introduce their Hero products to our members – as a special one-time offer – so we can pass that value on to you. Pretty cool, right?

Our monthly beauty discovery service features a rotation of skin, body care, sun and hair care products. We do not feature makeup as a part of our monthly discovery service and instead offer separate, one-time makeup discoveries. If there is a type of product that you are not interested in receiving, please send us an email so we can keep that on file and assist you with skipping that month’s discovery.

You may cancel your subscription at any time. To cancel your subscription, login to access your ‘My Account’ page.  On the left-hand side under Subscriptions, click the EDIT button and there you can cancel your membership.  You must cancel your upcoming renewal prior to the renewal date of the 26^th of the month or your membership will automatically renew. If you have any questions, please email us at hero@beauty-heroes.com.  If you have outstanding deliveries on your subscription, we will fulfill those deliveries and your subscription will not automatically renew once canceled.  We do not offer a refund on outstanding deliveries.

Your exclusive 15% member discount is a benefit of having an active Beauty Heroes subscription. Your discount will no longer be applied once you cancel your subscription, even if you have outstanding deliveries remaining.

You can update the shipping address on your Beauty Heroes subscription any time.  To update your shipping address, login to your Beauty Heroes account and in the middle section under SHIPPING ADDRESS, click on the EDIT button then on the new screen click on the EDIT button again, and then update the shipping address on your subscription. Please make sure you are having your subscription shipped to a secure mailing address, and that you track your shipments closely when we email you a shipping confirmation. Beauty Heroes is not responsible for stolen packages. Changing your address for your Beauty Heroes subscription will not update your address for beauty store orders, those are managed separately.

When you login to your Beauty Heroes account, you’ll see an option to EDIT your Credit Card payment details. Click on the EDIT button and there you will be able to easily edit your details and then click SAVE.  Please email us at hero@beauty-heroes.com if you have any questions or need any assistance.

While we do not accept returns on our monthly Beauty Discoveries, we want you to be able to use and enjoy each product we deliver to you with your Beauty Heroes subscription.  Email our customer care team as soon as you join Beauty Heroes at hero@beauty-heroes.com to let us know if you have allergies or sensitivities to certain ingredients or have specific ingredient concerns. If our upcoming selection contains an ingredient we have on file for you, we will email you in advance of the delivery so we can assist you in skipping that delivery.

Each month, our beauty discovery has a product value of at least $120, and often much more. We look at the total value of our service as we make the healthy beauty choice the easy choice.  The total value of being a Beauty Heroes member includes:

– QUALITY: Full size, healthy Hero Products plus extra surprises

– CURATION: Hand-picked selections appropriate for each season that deliver results

– SAFETY: Trust that your beauty routine meets our sky-high ingredient standard and is cruelty-free

– VALUE: An unbeatable value on products with a value of at least $120, and often much more

– LOYALTY: A 15% discount every day in The Beauty Store

– CONVENIENCE: A curated healthy beauty product discovery delivered to your door monthly

– EARLY ACCESS: As a Beauty Heroes member, you receive early access to promotions, limited editions and member-only offers.

We have found that choosing makeup is very individual, and not everyone wears makeup. Therefore, we offer seasonal makeup discoveries that can be purchased as a one-time discovery in our beauty store.

To forecast properly for our service, we do not offer the ability to skip-a-month of your subscription.

United States
We ship anywhere within the United States via USPS priority or regular mail, including Alaska and Hawaii, as well as APOs and FPOs. Shipping of our monthly Beauty discoveries is included in the cost of our subscription.

International
We also ship to the listed countries below, each with their own additional shipping fee billed for the monthly Beauty Heroes Discovery. We cannot bundle online store orders with our monthly subscription delivery if you are a Beauty Heroes member.

Flat Rate Shipping on International subscriptions*:

• Canada – $11.95
• All Other Countries – $18.95

Austria, Australia, Azerbaijan, Bahamas, Bahrain, Belarus, Belgium, Bermuda, British Virgin Islands, Cayman Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Greenland, Hong Kong, Iceland, Italy, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kyrgyzstan, Kuwait, Latvia, Lithuania, Luxembourg, New Caledonia, Macao, Malaysia, Malta, The Republic of Moldova, Montenegro, The Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, the U.A.E.,Uzbekistan

We ship everything from our Northern California warehouse, where all products are properly stored and temperature controlled to ensure freshness. We ship via USPS in the United States and Canada. We ship via Asendia to all other countries.

Please note, we do not collect VAT on orders shipping to the United Kingdom.

We work hard to keep the additional shipping rates low so we can deliver healthy beauty outside of the U.S. Please note that any additional postal or customs fees incurred in the destination country are the responsibility of the customer. We cannot guarantee shipping times for international shipments.  While we do provide tracking numbers on all shipments, not every country we ship to tracks shipments all the way to the destination. While most our shipments arrive without issue, we cannot be responsible for lost or stolen shipments.

If you purchase the one-time Discovery, you can add other items to your order and they will ship together. If you are subscribed to the 3-month, 6-month or 12-month service, we cannot combined your subscription box with a retail order from our beauty store. We understand the desire to do this, however our fulfillment and shipping procedures for our Beauty Discovery Service and Beauty Store are handled separately. We are not able to accommodate requests to combine orders. We can however combine multiple retail orders if we are notified in time before they ship.